Reference

How Our Legal Framework Applies to Your Account

Access to sports888 depends on your local law and the region your account is registered from — we keep those conditions clear so you know exactly where you stand.

Region-dependent eligibilitybKash, Nagad, Rocket coveredAccount-level policy enforcementBangladesh local law applies
sports888 How Our Legal Framework Applies to Your Account
HOW WE HANDLE YOUR DATA

Account Security, Data and Policy Practices

We handle account data with a straightforward principle: collect what we need to operate your account securely, retain it only as long as necessary, and never share it commercially. Here is how that works in practice across four key areas.

Data Retention

Account details — including your registered mobile number and bKash or Nagad wallet reference — are retained for as long as your account is active and for a defined period after closure, in line with standard financial record-keeping obligations.

Cookie Use

We use session cookies to keep your account logged in during a session and preference cookies to remember your lobby settings. We do not use tracking cookies to build ad profiles or share browsing data with outside parties.

Account Security

Your account is protected by password authentication and an OTP sent to your registered mobile number on each login. If you suspect unauthorised access, contact support immediately so we can freeze the account and review recent wallet activity.

Requesting Changes

You can request a correction to your registered details or ask what data we hold by contacting support through the Help Centre. Identity verification is required before any account data is amended or shared back to you.

LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

If a term in our policy is unclear, or if you need to raise a concern about your account data or wallet activity, our support team handles legal and policy queries directly. Reach us through any of the channels below — we aim to acknowledge policy-related messages within one business day and provide a full response as quickly as the matter allows.

Team online

Live Chat

Open the chat window from your account dashboard to raise a policy question in real time. Agents handling legal queries are flagged separately from general support.

Email Support

Send detailed legal or data-handling queries to our support email. Include your registered mobile number and the specific term or transaction you are asking about.

Account Help Centre

The Help Centre inside your account lists current policy documents, wallet verification steps, and the process for submitting a formal data or dispute request.

Frequently Asked Questions on Our Legal Terms

The questions below cover what we hear most from people in Bangladesh reviewing the policy before or after opening an account. If your question is not here, the Help Centre inside your account is the right next step.

Access and eligibility depend entirely on your local law and the region your account is registered from. We do not make legal determinations on your behalf — please check the rules that apply in your location before opening an account.

All account wallet activity is covered — including deposits made via bKash, Nagad, or Rocket, and all withdrawals processed back to a verified wallet. Each transaction is logged against your account and subject to the terms in force at the time.

Submit a data request through the Help Centre inside your account. You will need to verify your identity — your registered mobile number and wallet reference — before we can share or amend any account information.

Account data is retained for a defined period after closure to meet standard financial record-keeping requirements. After that period, data is removed from active systems in line with our internal retention schedule.

We update the terms periodically and the version on this page is always current. Continuing to use your account after an update constitutes acceptance of the revised terms. For significant changes, we aim to notify you via your registered contact.

Contact support immediately through live chat or email. We can freeze your account, review recent bKash, Nagad, or Rocket wallet activity, and begin an investigation before any further transactions are processed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.